Refund policy


Mr Wulf First Order Satisfaction Guarantee

We want your first Mr Wulf experience to feel confident. If you are trying us for the first time, your first order is protected by our 30 day First Order Satisfaction Guarantee, starting from the date your order is delivered.

This guarantee is designed for new customers trying Mr Wulf for the first time. It covers one unit of one product only, from your first eligible order, whether you choose a one time purchase or begin a subscription.

Purchase type Guarantee window Guarantee limit
One time purchase 30 days from delivery 1 unit of 1 product
Subscription first order 30 days from delivery 1 unit of 1 product

 

If your first order included more than one unit or more than one product, only one unit of one product is covered by the 30 day guarantee above. Any additional unopened units from that order can be returned to us using a tracked shipping method, at your own cost, for a refund. The refund will be processed once we receive and inspect the returned items.

This guarantee can be claimed once per customer. It applies once per customer, household, and shipping address, regardless of how many orders, accounts, or names are used to place them.

The covered unit under this guarantee may be opened or unopened, provided your refund request is made within 30 days of delivery. Additional units returned under the paragraph above must be unopened.

Refunds issued under this guarantee do not include the cost of shipping your order to you. This applies even if shipping was free or discounted at checkout, as the actual cost of delivering your order may be higher than the amount you were charged.

The guarantee does not apply to repeat purchases, subscription renewals, replacement orders, gift cards, wholesale orders, shipping fees, tariffs, duties, or complimentary items included with your order.

To start a refund request, contact us at hey@mrwulfmen.com with your order number, the product you purchased, and a short note about why it was not the right fit.

Mr Wulf reserves the right to decline refund requests that appear to be fraudulent, abusive, outside the guarantee window, or inconsistent with the purpose of the guarantee.

Damages and issues

We take pride in delivering high quality products, but sometimes things can go wrong in transit. Please inspect your order when it arrives and contact us immediately if your item is defective, damaged, or incorrect.

To process claims related to damaged, defective, or incorrect items, you must provide clear photos of the product and packaging within 24 hours of delivery. This includes images of any visible damage to the item and its shipping box.
Mr Wulf will evaluate each case and may issue a refund, replacement, or store credit at our discretion. Any signs of deliberate tampering, misuse, or false claims may result in the claim being denied.

Unfortunately, we cannot accept returns on gift cards.

Subscription orders and late cancellations

We send reminder emails before each subscription renewal, along with a payment confirmation email once your order is processed.

If you contact us after your subscription order has been packed or shipped, it is too late to cancel that shipment. You can, however, cancel or pause future deliveries at any time before your next renewal date.

The First Order Satisfaction Guarantee applies only to your first subscription order. It does not apply to subscription renewals or future subscription shipments.

Overseas orders and uncollected packages

If you are ordering from overseas, please ensure you collect your parcel promptly after it has cleared customs or been sent to a local collection point.

If your order is returned to us because it was not collected in time, we cannot refund shipping costs, return shipping fees, tariffs, duties, or other carrier charges connected to the shipment.

International returns can take 45 to 60 days to reach us, and return costs can be substantial. For uncollected international orders, any approved refund will be issued minus shipping charges, return charges, tariffs, duties, and any other non refundable costs already incurred.

European Union 14 day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible, your item must be in the same condition you received it, unused, in its original packaging, and accompanied by your receipt or proof of purchase.

Refunds

We will notify you once your refund request or return has been reviewed and let you know whether it has been approved.

If approved, your refund will be processed to your original payment method within 5 business days. Please remember that your bank or credit card provider may take additional time to process and post the refund to your account.
Shipping fees, tariffs, duties, return shipping costs, gift cards, and complimentary items are non refundable unless required by law.